Child Safe Standards
Our commitment
Safety is part of every support.
Every child has the right to feel safe, be treated with dignity and have a say in their support. ThriveAbility Care has zero tolerance for child abuse, neglect, grooming, exploitation and violence. Our Child Safe Policy applies to everyone working for or representing us when supporting children and young people under 18.
For children and families: you can ask questions, tell us what helps you feel comfortable and speak up if something does not feel right. You can ask a trusted person to help you communicate. We listen to children’s words, behaviour and other ways of communicating, and involve families and carers in planning safe support.
The National Principles for Child Safe Organisations provide a shared framework for keeping children safe. Our policy is aligned with the NSW Child Safe Standards. The ten commitments below explain how these principles relate to our policy and everyday support.
How we keep children safe
The 10 National Principles
01. Leadership that puts children first: Child safety belongs in everyday decisions, not just a policy. Our Director, Child Safety Lead, managers and workers have defined responsibilities for preventing harm and responding to concerns.
02. Children have a voice: Children have the right to understand their rights and take part in decisions about their support. We listen to words, behaviour and nonverbal communication, and make space for children to tell us when something feels wrong.
03. Families and communities are involved: We work with families and carers to understand a child’s routines, preferences and safety needs. Their feedback helps shape support and improve our child safe practices.
04. Every child is included: Our policy commits us to culturally safe, accessible support. We recognise the needs of children with disability, neurodivergent children, Aboriginal children, children from diverse cultural backgrounds and children who face barriers to speaking up.
05. Suitable people, clear boundaries: Our recruitment policy requires screening, reference checks and a signed Child Safe Code of Conduct. Workers must maintain professional boundaries and must not form private online relationships with children outside the purpose of support.
06. Concerns are handled with children in mind: Children and families can speak with any worker, a supervisor or our Child Safety Lead. We take concerns seriously, support children to be heard and act without retaliation against anyone who raises a concern.
07. Learning that continues: Our policy requires induction before independent work, ongoing child safety education and supervision. Training covers recognising harm, professional boundaries, responding to disclosures and reporting concerns.
08. Safer places, in person and online: We assess risks in homes, community settings, transport and respite. Planning also considers online contact, privacy and inappropriate content. Personal care must respect dignity while maintaining appropriate safety oversight.
09. Review, learn and improve: We review risks when needs or circumstances change and use concerns, incidents and feedback to improve practice. Our policy provides for at least annual review and earlier updates when needed.
10. Clear policies guide practice: Our Child Safe Policy sets out responsibilities, expected conduct, recruitment, training, risk management, reporting and record keeping. It is available below in English and Korean so families can understand the standards we expect.
Shared responsibility
How to raise a concern
Emergency: if a child is in immediate danger, call 000. Do not wait for a reply from ThriveAbility or use an online enquiry form.
Speak with us: call 1300 500 821 and ask for our Child Safety Lead, Alex Kim. You can also raise a concern with any worker or supervisor. Children, families and trusted support people are welcome to speak up. Let us know if you need help communicating.
What happens next: we listen, consider the child’s immediate safety and take appropriate protective action. We document concerns, follow reporting obligations and keep information private while sharing it with people or authorities who need it to protect a child. Raising a concern will not be used against you.
Child protection: for concerns about a child at risk of significant harm in NSW, contact the Child Protection Helpline on 132 111.
NDIS complaints: contact the NDIS Quality and Safeguards Commission on 1800 035 544 about the safety or quality of NDIS supports. You do not need to raise the issue with us first.
Policy downloads
Read our Child Safe Policy
Read the full policy in your preferred language. Both versions explain our child safety commitments, responsibilities and reporting processes. Last updated 23 January 2026.
English: 12 pages · 한국어 (Korean): 15 pages
Need another language or help reading the policy? Contact our team on 1300 500 821 to discuss communication support. Additional language versions will be listed here as they become available.